Yowww Cancellation Policy
At Yowww, we aim to provide a seamless experience for our customers. However, we understand that there may be instances where cancellations are necessary. Please carefully review our cancellation policy outlined below:
1. Order Cancellation by the Customer
1.1 Before the Order is Accepted by the Restaurant
● Customers can cancel their order without incurring any charges before the restaurant accepts the order.
● A full refund will be initiated for prepaid orders, which may take 5 - 7 working days to reflect in the original payment method.
1.2 After the Order is Accepted by the Restaurant
● Once the restaurant has accepted the order, cancellation requests may not be accommodated.
● If the cancellation request is made from the customer, the entire order amount will be refunded. Which may take 5 - 7 working days.
1.3 After the Order is Dispatched
● Orders that are already dispatched cannot be cancelled.
2. Order Cancellation by Yowww
2.1 Reasons for Cancellation
Yowww reserves the right to cancel orders under the following conditions:
● Unavailability of ordered items at the restaurant.
● Operational constraints such as delivery issues, extreme weather, or unforeseen events.
● Suspicious, fraudulent, or bulk orders.
2.2 Refund for Orders Cancelled by Yowww
● If an order is cancelled by Yowww, customers will receive a full refund for any prepaid amount.
3. Order Modification
● Once an order has been placed, modifications (e.g., changing delivery address, items, or delivery time) may not be accommodated. In such cases, the customer is advised to cancel and place a new order if the cancellation policy allows.
4. Refunds and Compensation
4.1 Refund Timelines
● Refunds will be processed within 5–7 business days and credited to the original payment method.
● In case of payments made via Yowww wallet, the refund will be credited back to the wallet immediately after processing.
4.2 Refund Coupons
● Refund coupons, if issued, will have a specified validity period and cannot be reissued, extended, or reactivated once expired.
5. Special Conditions
5.1 Loyalty Points and Offers
● If an order is cancelled, loyalty points earned on that order will be revoked.
● Discounts, promotional offers, or coupons used in the cancelled order will not be reissued.
5.2 Peak Hours and Special Events
● During peak hours or special events, cancellation requests may take longer to process due to operational constraints.
5.3 Force Majeure
● In the event of circumstances beyond our control (natural disasters, government restrictions, etc.), cancellations and refunds will be handled on a case-by-case basis.
6. Contact Us
For any concerns or queries regarding cancellations, please reach out to our Customer Support Team via the Yowww app or email us at reachus@yowww.in.
By placing an order on Yowww, you acknowledge and agree to our cancellation policy. We are committed to ensuring transparency and fairness in all transactions and appreciate your understanding.
